2025 has been a defining year for Machinify. By bringing together four trusted healthcare technology companies under one brand, we’ve expanded our reach, broadened our product portfolio, and deepened our commitment to streamlining payment integrity and lowering the cost of healthcare for everyone.
What matters most, however, is how our customers experience that transformation. The latest KLAS First Look report captures candid feedback from payers and provider-sponsored health plans about Machinify’s products, service, leadership, and innovation.
The findings highlight the themes we hear every day: trust, measurable impact, and outcomes that matter. As one customer shared in the report, “Machinify’s key strength is definitely their people. Those people seem to have an edge when it comes to creating the solutions we use, and they can change things overnight. When I say overnight, I mean overnight. Machinify’s people are just faster and more advanced than others. A lot of that comes down to their expertise.”
The report also surfaces areas where we can continue to grow. Some customers voiced concern that merger and acquisition activities could shift focus away from product improvements or dilute the close connections they value. Others pointed to opportunities to improve the online portal and reporting systems for greater ease of use.
We view this feedback as essential. It challenges us to keep innovating while preserving the responsiveness and product excellence that define Machinify. The KLAS First Look report validates that we’re moving in the right direction and pushes us to evolve faster, ensuring our growth aligns with what matters most to our partners.
For healthcare leaders evaluating technology partners, the report offers an unfiltered look at what sets Machinify apart.
Get the KLAS First Look report here.
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